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Refunds

Can I refund a donation or get a refund for one I have made?

Can I request a refund for a donation?

Yes, under certain conditions. Open Source Europe (OSE) can process refunds for contributions made via credit card, bank transfer, or PayPal.

Refund Timeframes

  • Credit card or bank transfer: Refunds can be requested within 90 days of the contribution date.
  • PayPal: Refunds can be requested within 60 days of the contribution date.

Refunds are only issued to the original payment method. For card payments processed through Stripe, Stripe and the card issuer route the refund, including when the original card has expired or been replaced. OSE reviews the request and starts an approved refund. It does not control how the bank handles the funds.

How to Request a Refund

Contact the Collective administrators first. They forward your request to OSE. If the administrators do not respond, contact OSE directly at home@opensourceeurope.org. A request does not guarantee a refund. Include the following details:

  • URL of the donation (e.g., https://opencollective.com/europe/contributions/528520)
  • Date and amount of the transaction
  • Reason for the refund request

After reviewing the request, OSE may decline a refund if the contribution was authorized and the funds have already been used to support the Collective's activities.

Refund Processing Times

OSE first reviews the refund request. If approved, OSE initiates the refund. The time it takes for the funds to reach you then depends on the payment method, payment provider and bank. No fixed processing or receipt date is guaranteed.

These processing steps are separate from the request deadlines above: 90 days for card or bank-transfer contributions and 60 days for PayPal.

Additional Information

  • Refunds are only processed to the original payment method.
  • The handling of an expired card or closed account depends on the payment provider and bank. It is not an automatic reason for OSE to declare a refund impossible.
  • For contributions made via manual bank transfer, the administrators forward the request to OSE to discuss refund options. Contact OSE directly if they do not respond.

Need Assistance?

If you have questions about refunds or need more help, please contact us at home@opensourceeurope.org.