Contact Us
Choose the right contact
| You need help with | What to do |
|---|---|
| A submitted expense | Use its comments on Open Collective for routine questions. Send sensitive information privately to OSE. |
| Hosting, a funding arrangement or another OSE question | Email home@opensourceeurope.org. |
| Suspected misuse of funds or an issue involving administrators | Contact OSE directly in private. You do not need to go through those administrators. |
| A safeguarding concern | Use the safeguarding contacts and procedure. |
| A technical problem with Open Collective | Use platform support. |
OSE aims to answer general questions within seven business days. This is a target, not a guaranteed response time. It does not replace the specific guidance for applications, payments or safeguarding.
Learning & Reading
🔍 Use the search at the top of the page to find detailed information about specific topics
💬 Join our Discord to talk with the whole Open Collective community, and join the #opensource channel
🌱 Read the latest Updates from OSE on our page and on the Open Collective Blog
Follow us on Twitter, Instagram, YouTube, Facebook and LinkedIn.
Talking to a Person
Our small team helps you Monday to Friday, across several time zones. We aim to answer general questions within seven business days. This is a target, not a guaranteed response time.
💌 Email any OSE-specific questions to home@opensourceeurope.org
🎟 Request platform support here
💬 Join our Discord to talk with the whole Open Collective community, and join the #opensource channel
Reporting an Issue
👩💻 Use Open Collective on GitHub to file an issue or see what we are working on
Expense follow-up and sensitive concerns
Use comments on the expense for routine questions about a submitted expense. The comments are not public. The expense submitter, the Collective's administrators and the fiscal host's administrators can see them. Email home@opensourceeurope.org directly for sensitive information that the Collective's administrators should not see.
For suspected misuse of funds or a problem involving Collective administrators, contact the OSE team directly in private at home@opensourceeurope.org. You do not need to go through the administrators concerned.
Internal conflicts
Collectives manage their own internal conflicts. OSE intervenes when the situation affects funds or hosting conditions. It does not promise mediation.